Audi North Austin

Parts Specialist

Job Responsibilities:

Wholesale and Retail Parts, Shipping and Receiving Parts

1)      Domestic Maintenance of entire Parts Department

2)      Assist each other

3)      Maintain factory training requirements

Experience/Requirements: 2 years experience

Qualifications/Education: High School Graduate or GED

Stockroom Manager

Job Responsibilities:

Wholesale and Retail Parts, Shipping and Receiving Parts

1)      Domestic Maintenance of entire Parts Department

2)      Assist each other

3)      Maintain factory training requirements

Experience/Requirements: 2 years experience

Qualifications/Education: High School Graduate or GED

Parts Delivery

Job Responsibilities:

Wholesale and Retail Parts, Shipping and Receiving Parts

1)      Domestic Maintenance of entire Parts Department

2)      Assist each other

3)      Maintain factory training requirements

Experience/Requirements: 2 years experience

Qualifications/Education: High School Graduate or GED

Sales Consultant

Job Responsibilities:

1)      Product Presentation

2)      Create and maintain relationships with customers

3)      Maintain strong knowledge base of all new vehicle models

4)   Follow up on all sales leads from a variety of sources

5)   Work with New/Used/Internet Car Sales Managers to ensure

       individual and department sales goals are met

6)   Maintain strong knowledge base of competitive products

7)   Enhance team environment

Experience/Requirements: Positive attitude, willingness to learn, strong verbal and customer service skills, sales experience a plus

Qualifications/Education: High School Graduate or GED

Sales Manager

Job Responsibilities:

1. Work with and supervise Sales Consultants to ensure individual and department sales goals and quotas are met
2. Partner with the Financial Services department to develop and coordinate best practices for the most efficient and effective sales approach
   
3. Assist  Sales Consultants in closing sales as needed
   
4. Establish rapport with associates and staff quickly
   
5. Provide training to sales team
6. Inspire Sales staff to cultivate customer base to generate repeat and referral business
   
7. Conduct daily customer follow-up
   
8. Maintain accurate daily & monthly data
   
9. Manage vehicle inventory with in company guidelines
   
10. Successfully complete manufacturer required training

Experience/Requirements: Proven sales experience, preferably in the automotive industry Demonstrated leadership abilities Solid supervisory skills Demonstrated ability to work required hours Excellent interpersonal skills Strong attention to detail Excellent follow-through skills

Qualifications/Education: College degree preferred

General Manager

Job Responsibilities:

1. Oversees all store activities ensuring store targets and customer service levels are achieved
2. Responsible for the hiring, training, cross-training, and development of all sales related staff
3. Serves as the liaison between the store and support services, ensuring compliance to all company policies and procedures
4. Manages all personnel
5. Completes all reporting and administrative procedures as required
6. Drives sales and ensures profitability of the store

Experience/Requirements: Proven leadership experience, preferably in the automotive industry. Solid supervisory skills. Demonstrated ability to work required hours. Excellent interpersonal skills. Strong attention to detail.

Qualifications/Education: Automotive dealership management or experience as a business owner. College degree preferred.

Service Manager

Job Responsibilities:

1. Establishes department goals and objectives and a marketing plan for achievement
2. Develops annual operating budget
3. Maintains and analyzes financial data and reporting systems to measure performance against objectives
4. Understands and implements manufacturers policies and warranty
5. Ensures the Service Department adheres to applicable local, state and federal regulations that affect service operations
6. Directs the activities of all department employees
7. Develops a customer car repair process that will exceed customer expectations
8. Ensure all employees are trained in and become active participants in the customer repair process
9. Maintains good working relationships with customers that promotes repeat business
10. Ensure customer problems are handled promptly, courteously, and satisfactorily according to factory and dealership guidelines
11. Creates and fosters a positive working environment for employees that promotes employee loyalty, teamwork, satisfaction, retention and motivation.
12. Instills a philosophy of customer care and satisfaction in employees
13. Establishes customer handling practices to ensure that all employees treat customers with professionalism, courtesy and enthusiasm to ensure a superior service experience with repeat and referral business
14. Strives for high quality repairs with a no comeback goal
15. Ensures that all staff attends regular training for ongoing development of skills and certifications
16. Conducts weekly meetings with Service employees using active listening, maintaining open communication on department goals and progress reports, and addressing employee issues/concerns
17. Utilizes a management style that welcomes and provides for active employee involvement/participation in the department decision-making process
18. Develops retention and recruitment plan that includes mentoring
19. Works together with the Parts Department as a team on parts preplanning program
20. Ensures the service facility and customer waiting area is kept cleaned and well maintained
21. Ensures the proper care, calibration, maintenance and storage of special tools and properly functioning workshop equipment; implements formal tool management program
22. Implements a formal appointment scheduling system
23. Ensures warranty claims are properly documented and submitted in a timely manner

Service Technician

Job Responsibilities:

1. Thoroughly performs appropriate and necessary diagnostics to identify vehicle problem utilizing all available factory technical information and specified tools/equipment.
2. Performs vehicle repair as outlined on repair order within specified time frame according to proper factory repair procedures and dealer policies.
3. Reviews service write-up to verify required work.
4. Determines if vehicle requires any other work and immediately advises details to Service Advisor including if repairs can be completed within time promised.
5. Secures needed parts from the Parts Department.
6. Strives to exceed customer expectations for repair.
7. Ensures service repair notes/records are clear and well documented.
8. Road Tests vehicles to ensure repairs are properly completed.
9. Ensures the cleanliness of customer vehicles.
10. Ensures warranty claims are properly documented and submitted in a timely manner.
11. Assists Service Advisors as needed in communicating with customers about vehicle repairs.
12. Assist other technicians as needed.
13. Participate in mentoring/apprentice program.
14. Attend factory-training classes to stay current with new vehicle systems, attend technical training classes, keep, up to date on industry developments/information, and seek professional certifications.
15. Comply with federal (i.e., OSHA), state, and local regulations governing safety and hazardous waste disposal.
16. Maintain a clean and neat work area.
17. Use shop tools with care, and take time to keep them organized, clean and properly maintained

Title Clerk

Job Responsibilities

This position works closely with the Sales and Finance Departments to ensure all necessary paperwork and fees are complete.  Applicants should be familiar with vehicle titling in the State of Texas, including specialized plates.

1. ·         Daily submission of all title documents to the County Tax Office
2. ·         Auditing all title paperwork for accuracy and completeness
3. ·         Verifying all applicable charges are calculated and submitted for payment
4. ·         Monthly reconciliation and payment of VIT taxes